Privacy policy
Building Trust & Protecting Your Privacy
At DLUX Professional Australia, we value and respect your privacy. Our commitment is to safeguard your personal information while ensuring a seamless shopping experience. This Privacy Policy outlines how we collect, use, and protect your information when you visit and interact with our website.
This policy is regularly updated to align with new technologies, business practices, and customer needs.
What Information Do We Collect?
When you visit the DLUX Professional Australia website, we may collect two types of information:
- Personal information you voluntarily provide – such as when you make a purchase, subscribe to emails, or contact us.
- Website usage information collected automatically – including browsing behaviour, traffic patterns, and analytics.
1. Personal Information You Provide
Registration & Account Information
When you register for our services, sign up for emails, or place an order, you may provide details such as your name, email, phone number, shipping address, and payment information.
Credit Card Information
Your payment details are processed securely through Shopify’s Secure Payment System. DLUX Professional Australia does not store or have access to your credit card details, and no employee can process transactions manually unless you contact us directly.
Email Communication
If you contact us via email, we may store your email content and responses for reference. You can manage your email preferences anytime by clicking the unsubscribe link in our emails.
2. Website Usage Information
Like many commercial websites, we use Cookies and web server logs to collect aggregated information, such as:
- The date and time of your visits
- Pages you viewed and time spent on our site
- Websites visited before and after ours
This helps us improve your experience and optimise our website.
How Do We Use Your Information?
We use the information collected to:
- Process and fulfill your orders securely
- Improve our website, services, and customer experience
- Customise content and promotions based on your preferences
- Communicate important updates, special offers, and promotions (you can opt out anytime)
We do not sell, rent, or share personally identifiable information with third parties, except as required by law or to facilitate transactions (e.g., payment processing, order shipping).
What Are Cookies & How Do We Use Them?
Cookies are small text files stored on your computer that help improve website functionality and personalise your experience.
- Cookies allow you to stay logged in securely
- They help us analyse site traffic and improve our content
- Cookies do not store personal details
You can manage or disable Cookies in your browser settings, but doing so may impact certain website features.
Your Privacy & Security
IP Addresses
Your IP address is automatically collected when you visit our website. This helps us analyse visitor trends and enhance security.
Protecting Your Information
We use advanced security measures to protect your personal data. However, while we take precautions, no internet transmission is completely secure. If you have concerns, please contact us directly.
Accessing & Updating Your Information
You have the right to review, update, or request deletion of your personal information. To do so, please email us at info@dluxprofessional.com.au .
Legal Compliance & Disclosure
We may disclose your information when:
- Legally required to do so
- Necessary to protect our business, website, or customers
- Investigating potential fraud or violations of our terms of service
We are committed to complying with Australian Consumer Law and data protection regulations.
Third-Party Links & External Sites
Our website may include links to third-party websites. DLUX Professional Australia is not responsible for their privacy policies or content. We encourage you to review their policies before engaging with them.
Your Consent & Policy Updates
By using our website, you consent to our collection and use of your information as described in this Privacy Policy. We may update this policy occasionally, and any changes will be posted here.
For any privacy-related questions, feel free to contact us at:
We appreciate your trust in DLUX Professional Australia and are committed to protecting your privacy.